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LibreSign cannot open file – "URL du document introuvable" with negative file_id #7376
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bugSomething isn't workingSomething isn't working
Description
Describe the bug
LibreSign fails to open a valid PDF file from the Files interface, showing "URL du document introuvable", while logs indicate an incorrect negative file_id is used.
To reproduce
Reproduction steps:
- Upload a PDF file
- Select the file
- Click "Open in LibreSign"
- Error appears
Observed behavior:
- LibreSign fails to load the document
- Same behavior:
- in private browsing
- via public share link
- Nextcloud preview works correctly
Logs:
LibreSign API call shows a negative file_id:
GET /ocs/v2.php/apps/libresign/api/v1/file/validate/file_id/-368864
This seems incorrect (file_id should not be negative).
Expected behavior:
LibreSign should load the document normally using a valid file_id.
Expected behavior
No response
Screenshots
No response
Environment information
Environment:
Nextcloud Hub 26 (33.0.2.2)
LibreSign 13.2.0
Nginx
Ubuntu server
PHP CLI working
Dependencies:
OpenSSL ✔ configured
Poppler ✔ installed
PDFtk ✔ working
JSignPdf ✔ working
(All checks are green in LibreSign configuration panel)
Additional context
Additional checks performed:
- Internal HTTP access OK (curl from server works)
- No missing DB indices
- Tested with multiple browsers
- Tested with public link → same issue
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Status
0. Needs triage