Listener Process does not startup on some servers

[bakshigit]

On some Linux servers we are not able to see the message "Listening for webex teams events..." and the only message we get is below :
LoggerProxy->error#NO LOGGER DEFINED

Because of this missing listener process the bot never responds to any of the requests generated from any webex space .

Can you suggest how to troubleshoot this issue further ?? How can more logging be enabled ??

Our startup command is

docker run
-e PORT=8000
-e https_proxy=http://.......
-e http_proxy=http://.......
-e JENKINS_URL=http://.....
-e WEBEX_TOKEN=.....
-e PASS_USER_TO_JENKINS=true
--rm --name nonprod-bot
docker.artifactory.us......

Jenkins URL is accessible from all environments.

Please help

[jpjpjp]

Hi @bakshigit, you might get more immediate help by posting a message in the "Webex Node Bot Framework" space on Webex.

Its not clear to me from your docker command how you are configuring the framework. Are you setting a webhookUrl in the framework's config object? If so are you able to send a curl request to your websocket address from a machine outside your network?

If you aren't setting webhookUrl in the framework's config object, then the SDK is attempting to negotiate a websocket connection with your server. There may be firewall configurations that prevent this. I can see that you have some proxy servers so you also may need to set httpsProxy in the framework's config object as well.

Hope this helps.