Steam Frame: Full-speed USB device fails on Frame rear port (-71 at SET_CONFIGURATION), works through USB 2.0 hub

[pj530i]

System Info

• Steam client version: 790377368
• SteamOS version: 0.4.1
• Opted into Steam client beta?: [Yes/No] Yes
• Opted into SteamOS beta?: [Yes/No] Yes
• Have you checked for updates in Settings > System?: Yes

Issue

AOC ACT3512 2.4ghz usb-c audio dongle (for wireless earbuds) does not work when plugged directly into headset

When dongle plugged directly into Frame:

• LED on dongle lights up and remains solid (same as on a functioning device)
• AOC device not shown in Frame settings menu, and can't be used for audio
• see dmesg log below. output is not exactly the same every time, this was one of the more verbose outputs

When dongle is plugged into USB hub then plugged into Frame:

• Does work, device is recognized with the correct name in Frame Audio settings. Earbuds produce sound in applications.
• Volume control range doesn't seem correct
• see dmesg log below for working connection

Other info:

• Dongle / earbuds do work with ipad, windows 11 PC, cachyos PC
• Product page lists Steam Deck compatibility, so likely a Frame specific issue

dmesg output with dongle plugged in directly:

[  122.197181] xhci-hcd xhci-hcd.1.auto: xHCI Host Controller
[  122.197208] xhci-hcd xhci-hcd.1.auto: new USB bus registered, assigned bus number 1
[  122.199718] xhci-hcd xhci-hcd.1.auto: hcc params 0x0110ffc5 hci version 0x110 quirks 0x0000808020000810
[  122.199753] xhci-hcd xhci-hcd.1.auto: irq 314, io mem 0x0a600000
[  122.199949] xhci-hcd xhci-hcd.1.auto: xHCI Host Controller
[  122.199960] xhci-hcd xhci-hcd.1.auto: new USB bus registered, assigned bus number 2
[  122.199971] xhci-hcd xhci-hcd.1.auto: Host supports USB 3.1 Enhanced SuperSpeed
[  122.200501] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 6.18
[  122.200507] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[  122.200509] usb usb1: Product: xHCI Host Controller
[  122.200510] usb usb1: Manufacturer: Linux 6.18.0-gfbdbca41fd45 xhci-hcd
[  122.200512] usb usb1: SerialNumber: xhci-hcd.1.auto
[  122.200739] hub 1-0:1.0: USB hub found
[  122.200753] hub 1-0:1.0: 1 port detected
[  122.200946] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 6.18
[  122.200949] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[  122.200950] usb usb2: Product: xHCI Host Controller
[  122.200952] usb usb2: Manufacturer: Linux 6.18.0-gfbdbca41fd45 xhci-hcd
[  122.200953] usb usb2: SerialNumber: xhci-hcd.1.auto
[  122.201721] hub 2-0:1.0: USB hub found
[  122.201733] hub 2-0:1.0: 1 port detected
[  123.385603] usb 1-1: new full-speed USB device number 2 using xhci-hcd
[  123.510122] usb 1-1: device descriptor read/all, error -71
[  123.621569] usb 1-1: new full-speed USB device number 3 using xhci-hcd
[  123.747877] usb 1-1: New USB device found, idVendor=20d6, idProduct=8302, bcdDevice=10.26
[  123.747892] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  123.747896] usb 1-1: Product: AOC ACT3512
[  123.747901] usb 1-1: Manufacturer: Actions
[  123.747904] usb 1-1: SerialNumber: 0123456789AB
[  123.756641] input: Actions AOC ACT3512 Consumer Control as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000C/input/input50
[  123.808294] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000C/input/input51
[  123.808941] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000C/input/input52
[  123.809713] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000C/input/input53
[  123.811156] hid-generic 0003:20D6:8302.000C: input,hiddev96,hidraw0: USB HID v1.10 Device [Actions AOC ACT3512] on usb-xhci-hcd.1.auto-1/input0
[  124.038639] usb usb1-port1: disabled by hub (EMI?), re-enabling...
[  124.038663] usb 1-1: USB disconnect, device number 3
[  124.064274] usb 1-1: 2:1: usb_set_interface failed (-19)
[  124.064350] usb 1-1: 2:1: usb_set_interface failed (-19)
[  124.064413] usb 1-1: 2:1: usb_set_interface failed (-19)
[  124.064501] usb 1-1: 2:1: usb_set_interface failed (-19)
[  124.064632] usb 1-1: 2:1: usb_set_interface failed (-19)
[  124.065042] usb 1-1: 2:1: usb_set_interface failed (-19)
[  124.065096] usb 1-1: 2:1: usb_set_interface failed (-19)
[  124.065145] usb 1-1: 2:1: usb_set_interface failed (-19)
[  124.065208] usb 1-1: 2:1: usb_set_interface failed (-19)
[  124.065294] usb 1-1: 2:1: usb_set_interface failed (-19)
[  124.336675] usb 1-1: new full-speed USB device number 4 using xhci-hcd
[  124.463064] usb 1-1: New USB device found, idVendor=20d6, idProduct=8302, bcdDevice=10.26
[  124.463093] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  124.463103] usb 1-1: Product: AOC ACT3512
[  124.463115] usb 1-1: Manufacturer: Actions
[  124.463123] usb 1-1: SerialNumber: 0123456789AB
[  124.471582] input: Actions AOC ACT3512 Consumer Control as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000D/input/input54
[  124.522870] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000D/input/input55
[  124.523219] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000D/input/input56
[  124.523446] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000D/input/input57
[  124.523903] hid-generic 0003:20D6:8302.000D: input,hiddev96,hidraw0: USB HID v1.10 Device [Actions AOC ACT3512] on usb-xhci-hcd.1.auto-1/input0
[  124.752099] usb usb1-port1: disabled by hub (EMI?), re-enabling...
[  124.752122] usb 1-1: USB disconnect, device number 4
[  125.065581] usb 1-1: new full-speed USB device number 5 using xhci-hcd
[  125.190906] usb 1-1: New USB device found, idVendor=20d6, idProduct=8302, bcdDevice=10.26
[  125.190918] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  125.190923] usb 1-1: Product: AOC ACT3512
[  125.190927] usb 1-1: Manufacturer: Actions
[  125.190931] usb 1-1: SerialNumber: 0123456789AB
[  125.199026] input: Actions AOC ACT3512 Consumer Control as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000E/input/input58
[  125.250910] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000E/input/input59
[  125.251164] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000E/input/input60
[  125.251303] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000E/input/input61
[  125.251661] hid-generic 0003:20D6:8302.000E: input,hiddev96,hidraw0: USB HID v1.10 Device [Actions AOC ACT3512] on usb-xhci-hcd.1.auto-1/input0
[  125.261969] usb 1-1: 3:1: cannot set freq 48000 to ep 0x81
[  125.970189] usb usb1-port1: disabled by hub (EMI?), re-enabling...
[  125.970230] usb 1-1: USB disconnect, device number 5
[  126.277596] usb 1-1: new full-speed USB device number 6 using xhci-hcd
[  126.402768] usb 1-1: New USB device found, idVendor=20d6, idProduct=8302, bcdDevice=10.26
[  126.402783] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  126.402788] usb 1-1: Product: AOC ACT3512
[  126.402793] usb 1-1: Manufacturer: Actions
[  126.402797] usb 1-1: SerialNumber: 0123456789AB
[  126.410661] input: Actions AOC ACT3512 Consumer Control as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000F/input/input62
[  126.461873] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000F/input/input63
[  126.462158] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000F/input/input64
[  126.462338] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.000F/input/input65
[  126.462807] hid-generic 0003:20D6:8302.000F: input,hiddev96,hidraw0: USB HID v1.10 Device [Actions AOC ACT3512] on usb-xhci-hcd.1.auto-1/input0
[  126.885070] usb usb1-port1: disabled by hub (EMI?), re-enabling...
[  126.885095] usb 1-1: USB disconnect, device number 6
[  127.186602] usb 1-1: new full-speed USB device number 7 using xhci-hcd
[  127.312128] usb 1-1: New USB device found, idVendor=20d6, idProduct=8302, bcdDevice=10.26
[  127.312142] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  127.312147] usb 1-1: Product: AOC ACT3512
[  127.312151] usb 1-1: Manufacturer: Actions
[  127.312155] usb 1-1: SerialNumber: 0123456789AB
[  127.320247] input: Actions AOC ACT3512 Consumer Control as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.0010/input/input66
[  127.370893] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.0010/input/input67
[  127.371179] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.0010/input/input68
[  127.371350] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1:1.0/0003:20D6:8302.0010/input/input69
[  127.371794] hid-generic 0003:20D6:8302.0010: input,hiddev96,hidraw0: USB HID v1.10 Device [Actions AOC ACT3512] on usb-xhci-hcd.1.auto-1/input0
[  127.383141] usb 1-1: 3:1: cannot set freq 48000 to ep 0x81
[  127.390526] usb 1-1: 9:1: cannot get min/max values for control 2 (id 9)
[  127.537089] usb usb1-port1: disabled by hub (EMI?), re-enabling...
[  127.537112] usb 1-1: USB disconnect, device number 7
[  127.858604] usb 1-1: new full-speed USB device number 8 using xhci-hcd
[  127.982144] usb 1-1: device descriptor read/all, error -71
[  128.093660] usb 1-1: new full-speed USB device number 9 using xhci-hcd
[  128.219027] usb 1-1: New USB device found, idVendor=20d6, idProduct=8302, bcdDevice=10.26
[  128.219052] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  128.219063] usb 1-1: Product: AOC ACT3512
[  128.219074] usb 1-1: Manufacturer: Actions
[  128.219082] usb 1-1: SerialNumber: 0123456789AB
[  128.227973] usb 1-1: can't set config #1, error -71

dmesg output when dongle is plugged into hub:

[ 5022.993918] xhci-hcd xhci-hcd.1.auto: xHCI Host Controller
[ 5022.993945] xhci-hcd xhci-hcd.1.auto: new USB bus registered, assigned bus number 1
[ 5022.996390] xhci-hcd xhci-hcd.1.auto: hcc params 0x0110ffc5 hci version 0x110 quirks 0x0000808020000810
[ 5022.996406] xhci-hcd xhci-hcd.1.auto: irq 314, io mem 0x0a600000
[ 5022.996484] xhci-hcd xhci-hcd.1.auto: xHCI Host Controller
[ 5022.996487] xhci-hcd xhci-hcd.1.auto: new USB bus registered, assigned bus number 2
[ 5022.996490] xhci-hcd xhci-hcd.1.auto: Host supports USB 3.1 Enhanced SuperSpeed
[ 5022.996558] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 6.18
[ 5022.996561] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 5022.996562] usb usb1: Product: xHCI Host Controller
[ 5022.996563] usb usb1: Manufacturer: Linux 6.18.0-gfbdbca41fd45 xhci-hcd
[ 5022.996564] usb usb1: SerialNumber: xhci-hcd.1.auto
[ 5022.996728] hub 1-0:1.0: USB hub found
[ 5022.996739] hub 1-0:1.0: 1 port detected
[ 5022.996869] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 6.18
[ 5022.996871] usb usb2: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 5022.996872] usb usb2: Product: xHCI Host Controller
[ 5022.996873] usb usb2: Manufacturer: Linux 6.18.0-gfbdbca41fd45 xhci-hcd
[ 5022.996874] usb usb2: SerialNumber: xhci-hcd.1.auto
[ 5022.997089] hub 2-0:1.0: USB hub found
[ 5022.997099] hub 2-0:1.0: 1 port detected
[ 5024.703283] usb 1-1: new high-speed USB device number 2 using xhci-hcd
[ 5024.828757] usb 1-1: New USB device found, idVendor=2109, idProduct=2815, bcdDevice= 7.04
[ 5024.828781] usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 5024.828786] usb 1-1: Product: USB2.0 Hub
[ 5024.828790] usb 1-1: Manufacturer: VIA Labs, Inc.
[ 5024.884942] hub 1-1:1.0: USB hub found
[ 5024.885112] hub 1-1:1.0: 4 ports detected
[ 5025.649312] usb 1-1.3: new full-speed USB device number 3 using xhci-hcd
[ 5029.886336] usb 1-1.3: New USB device found, idVendor=20d6, idProduct=8302, bcdDevice=10.26
[ 5029.886347] usb 1-1.3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 5029.886351] usb 1-1.3: Product: AOC ACT3512
[ 5029.886354] usb 1-1.3: Manufacturer: Actions
[ 5029.886357] usb 1-1.3: SerialNumber: 0123456789AB
[ 5030.798570] input: Actions AOC ACT3512 Consumer Control as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1.3/1-1.3:1.0/0003:20D6:8302.0025/input/input147
[ 5030.849505] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1.3/1-1.3:1.0/0003:20D6:8302.0025/input/input148
[ 5030.849642] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1.3/1-1.3:1.0/0003:20D6:8302.0025/input/input149
[ 5030.849989] input: Actions AOC ACT3512 as /devices/platform/soc@0/a600000.usb/xhci-hcd.1.auto/usb1/1-1/1-1.3/1-1.3:1.0/0003:20D6:8302.0025/input/input150
[ 5030.850153] hid-generic 0003:20D6:8302.0025: input,hiddev96,hidraw0: USB HID v1.10 Device [Actions AOC ACT3512] on usb-xhci-hcd.1.auto-1.3/input0