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Account credits display a negative value without explanation in My Account modal #1006
Current credits display a negative value without explanation
Feedback details:
When opening the My Account modal (or Wallet > My credits), the Current credits field displays a negative value (-39) without any indication of why the balance is negative or what it represents.
This may confuse users because:
It is unclear whether this is a remaining balance, an outstanding debt, or a display issue.
There is no tooltip, warning message, or additional context explaining the negative credits.
The UI allows users to Recharge and view the Credit bill, but the current state is not explained.
Expected result:
The Current credits value should accurately represent the user's available balance.
Based on the wallet experience, users would expect credits not to become negative.
If the platform uses a prepaid credit model, users should not be able to consume credits beyond 0, and the balance should not become negative.
If negative balances are intentional, the UI should clearly communicate what they mean and what action the user should take (e.g., recharge or settle the outstanding balance).
Activity