docs(dynamic-sampling): Clarify custom sample rates availability for AM3#18490
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constantinius wants to merge 3 commits into
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docs(dynamic-sampling): Clarify custom sample rates availability for AM3#18490constantinius wants to merge 3 commits into
constantinius wants to merge 3 commits into
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Add prominent warnings that the configuration of custom sample rates is only available on plans enrolled before June 2025. Customers on newer plans (AM3) do not have access to these settings, and the docs were causing confusion leading to support tickets. - Add warning alert at the top of the page about plan availability - Replace the two-flavor list with a single description of automatic Sampling Priorities (available on all paid plans) - Update the Custom Sample Rates section alert to explain when the settings are not visible - Simplify the Sampling Priorities availability note Co-Authored-By: Claude <noreply@anthropic.com>
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Revert "all paid plans" back to "selected Team, Business, and Enterprise plans" to match the original qualifying language. The original docs used "selected" deliberately — not all plans may have Sampling Priorities enabled. Co-Authored-By: Claude <noreply@anthropic.com>
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Replace vague "described below" with a direct anchor link to the Configuration of Custom Sample Rates section. The previous wording was ambiguous because the paragraph immediately following the warning describes Sampling Priorities, not custom sample rates. Co-Authored-By: Claude <noreply@anthropic.com>
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We technically already have a PR open for a kind of clarification (see here) - the point of the ticket would be to actually remove the docs for AM3 and build back the version for AM2 that is applicable |
obostjancic
approved these changes
Jun 22, 2026
coolguyzone
reviewed
Jun 24, 2026
| <Alert> | ||
| Configuration of custom sample rates has been available on selected Enterprise plans since June 2024. | ||
| <Alert level="warning"> | ||
| Configuration of custom sample rates is only available on plans that enrolled before June 2025. If you don't see these settings in your organization, your plan does not include this feature. |
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I'm a little worried that people might feel they are missing out on something by not being grandfathered in here. I would suggest adding something similar to the warning above where you pointed out that new plans do this automatically.
coolguyzone
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Jun 24, 2026
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LGTM! Thanks for the clarification 🔎
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DESCRIBE YOUR PR
Customers on AM3 (spans-based billing) don't have access to the dynamic sampling custom sample rates settings, but the docs describe them without any plan restrictions. This causes confusion and support tickets — customers read about the feature, can't find the settings screen, and contact support.
Changes:
Closes https://linear.app/getsentry/issue/TET-2499/remove-ds-for-am3-docs
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